Refund & Returns Policy

Refunds and Returns Policy

Effective Date: October 2, 2024

At Screen Guard Eyewear, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, we are here to help. Please review our Refunds and Returns Policy below for details on how to initiate a return or refund and the conditions that apply.

1. Return Eligibility

We accept returns of products within 30 days of the original purchase date under the following conditions:

  • The product must be unused and in its original condition (free from scratches, damages, or wear and tear).
  • The product must be returned in its original packaging, including any accessories, manuals, and documentation.
  • Proof of purchase (such as the order confirmation or receipt) is required to process your return.

Products that do not meet these conditions are not eligible for a return or refund.

2. Non-Returnable Items

Certain items are non-returnable:

  • Personalized or custom-made products (e.g., custom lenses or frames).
  • Items that have been used, worn, or altered.
  • Products purchased as part of a clearance sale or final sale are also not eligible for return or refund unless they are faulty or defective.

3. How to Initiate a Return

If you wish to return a product, please follow the steps below:

  1. Contact Us:
    To initiate a return, email our customer support team at [email protected] with the following details:
    • Your order number.
    • The reason for the return.
    • Photos of the product if it is defective or damaged.
  2. Return Authorization:
    Once we review your request, we will send you a Return Authorization and instructions on how to return the product to us.
  3. Return Shipping:
    You are responsible for the cost of return shipping unless the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Process

Once we receive your returned product and verify its condition, we will process your refund.

  • Refund Method:
    Refunds will be credited to the original method of payment. Depending on your payment provider, refunds may take 7-10 business days to appear in your account.
  • Restocking Fees:
    A restocking fee of 10% may apply to non-defective returns to cover inspection, repackaging, and handling costs.
  • Shipping Costs:
    Original shipping costs are non-refundable unless the product was defective or the wrong item was shipped.

5. Damaged or Defective Products

If you receive a damaged or defective product, we sincerely apologize for the inconvenience. Please follow these steps to request a replacement or refund:

  1. Report the Issue:
    Contact us at [email protected] within 7 days of receiving your product, providing photos and a detailed description of the issue.
  2. Replacement or Refund:
    We will either:
    • Replace the defective product at no additional cost, or
    • Offer a full refund, including the original shipping charges.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please initiate a return for the original item following the steps above, and then place a new order for the desired item.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check with your bank or credit card provider as processing times may vary.
  2. Contact us at [email protected] if you still have not received your refund after 10 business days.

8. Contact Information

If you have any questions or need assistance with a return or refund, please don’t hesitate to reach out to us:

Holz of Game PTY Ltd
1 Nunya Biz, Wax, 0012
Email: [email protected]
Phone: [Insert Phone Number, if applicable]

We are available to help you Monday to Friday, from 9 AM to 5 PM (local time).

9. Modifications to the Policy

We reserve the right to modify or update this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting to our Website. We encourage you to review this policy periodically to stay informed about how we handle returns and refunds.

This Refunds and Returns Policy ensures that customers clearly understand the process, conditions, and costs associated with returns while protecting your business from potential misuse. It is fair, transparent, and complies with e-commerce standards.